Ordering

SUMMER CLOSURE - ADVANCE WARNING
Please note that my shop will be closed from the 6th August until the 1st September 2021.                                                  I am sorry for any inconvenience this may cause.  You can still order on the website during this period but they will not be processed until my return.   Thank you for your understanding.  

 Colour Information

Although every effort has been made regarding colour correctness, please be aware that product colours may differ from those on screen.  This is because every computer monitor can be set to different levels of colour, brightness and contrast.

Making a Purchase:

There are currently 3 ways in which you can place an order and make payment:

By on-line shopping cart:

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out Now".   If you experience any difficulties you can, if you prefer, email us with your order and we will send you a paypal invoice in return. 

Bank Cheque Payments (UK Customers Only):

Alternatively you can send in your written order and pay by cheque.  However, I can only accept cheques and postal orders which are drawn on a British Bank in £ Sterling. If you wish to pay by cheque (must be made payable to N Smith) please send your order and payment to:

The Knitting Lady

84 Stanley Avenue

Baffins

Portsmouth, Hampshire

PO3 6PW

 

By email and paypal

Alternatively, you can email me with your order and in return I will send you a paypal invoice in return.  Unfortunately, this is now the only way to place an order if you are living in South Africa.

Postage Rates:

For UK Customers: £3.30

For European Customers: £5.20

For USA: please email me for price.  Unfortunately, the cost of postage to the USA has gone up greatly in the last month and as a result all packages will be charged at actual cost.  Sorry for the inconvenience that this may cause.

For Rest of the World - Zone 1: £6.90

Oceana - Zone 2: £8.25

The postage rates are worked out for the average package weight.  

If you want the item sent with insurance, with tracking or by another method then please let me know before making payment as these will, unfortunately, incur extra charges.  In this instance all orders placed by European, RoW and Oceana customers will require that I send a paypal invoice directly to you.  Please DO NOT use the shopping cart facility.

Unfortunately, due to issues experienced with posting orders to South Africa, I will not be able to post items unless you are willing to pay for postage and  tracking.  If you do still wish to order you will need to email me direct as you will no longer be able to order through the website.

IMPORTANT INFORMATION FOR EUROPEAN CUSTOMERS ONLY

As the UK is no longer part of the European Union, some changes regarding posting parcels have just come into force that affect the cost of sending parcels to mainland Europe.   As from 1st July, VAT at the usual rate for the country you are in must be paid on top of the price of the items that you order from me.  I am sorry about this extra cost that you have to pay now, but there is no way to avoid it.    

On my website: the prices are shown to customers in mainland Europe EXCLUDING VAT. You pay at the checkout for your items, plus shipping, but excluding the VAT. I post the parcels, and they travel to the Customs of your country, where the VAT and collection fee is calculated. You will then be contacted and told how much to pay, and when you have paid, your parcel will be delivered.

Despatch of Orders:

Yet again the Post Office has made significant changes to it's postal rates.  So please note the following:

All items will be posted in the UK by Second Class post and by Airmail for outside the UK. I always obtain proof of posting.  Should a parcel go missing in the post I will happily forward the proof of posting note to you so that you can make a claim against the Post Office.  However, will you please note that the normal postal service now only insures packages up to £20.00.  If your order is greater than this amount you may wish to consider additional insurance.  If this is the case please email me prior to placing your order as it will incur extra charges.

Stock is normally despatched within 2 - 14 working days from receipt of order. If items are out of stock we will keep it on back order unless you advise otherwise, or in the adverse case that it is end of line, you will be refunded. Depending on workload individually knitted items may take longer; you should allow at least 6 weeks from date of order.

Return Policy:

I always aim to give you complete satisfaction, however, in the unlikely event that you are not entirely satisfied with your purchase please return all items in their original condition and packaging within 14 days.  However, please note that patterns cannot be returned or refunded, should you have any problems please contact me.

Unless the items were sent out incorrectly the buyers are responsible for the return postage and packing costs.

If an item is damaged in the post you must return the items with the original packaging within 7 days.

Queries:

If you have any queries, I can be contacted either by telephone on 023 92670799 (before 7.00 pm please) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you telephone and I am not available to take your call, please leave a message on the answer phone and I will get back to you as soon as possible.

PRIVACY

Any personal information given to us is held in the strictest confidence.  We only use your information to fill your order.  We do not sell or share it with anyone or any company or business.  We do not receive or store any personal financial information.  We use PayPal as our online payment system for their high security.  At no time are credit/debit card numbers held or shown in clear text within our web site.