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Terms of Service

Terms of service

Terms & Conditions of Sale

Following are the terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

These terms and conditions do not affect your statutory rights:

1. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. 


2. Goods are subject to availability. If items are out of stock we will keep it on back order unless you advise otherwise, or in the adverse case that it is end of line, you will be refunded. However, we will not be responsible for compensating you for any other losses, which may occur if we do not supply the goods. 


3. We will endeavour to deliver goods within the times stated, but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. 


4. As soon as we have delivered the goods you will be responsible for them. 


5. IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 7 days. We will replace the goods at no charge or refund any money paid for the goods. IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY. If the goods returned under this clause are found to be in full working order these will be returned to you.


6. The price for the goods will be as stipulated at the time when you place your order. 


7. All prices shown are quoted in GB£Sterling. Delivery charges, will be payable as indicated at the time of placing your order.  All items will be posted in the UK by Second Class post and by Airmail for outside the UK.  Will you please note that the normal postal service now only insures packages up to £20.00.  If your order is greater than this amount you may wish to consider additional insurance.  If this is the case please email me prior to placing your order as it will incur extra charges.  I always obtain proof of posting but if you want the item sent with tracking or by another method then please let me know as these will, unfortunately, incur extra charges.   A paypal invoice will be sent directly to you on receipt of your order.  Please DO NOT use the shopping cart facility. Should a parcel go missing in the post I will happily forward the proof of posting note to you so that you can make a claim against the Post Office.  

8. You will only own the goods once we have received payment in full. 


9. We do not offer any credit facilities. We will issue you with an invoice with the goods. 


10. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. 


11. The laws of England and Wales shall govern the Contract between us and any dispute will be resolved exclusively in the courts of England and Wales. 


12. These terms and conditions are subject to change at any time without prior notice to you.  


13. Knitting and crochet patterns cannot be returned or refunded, should you have any problems please contact me.